Job summary

The Customer Sales Representative is responsible for engaging customers, providing product guidance, and driving sales both in-store and through online inquiries. This role focuses on delivering an exceptional shopping experience, helping customers choose the right hair products, and ensuring they feel confident, informed, and satisfied with their

Min Qualification: High School (S.S.C.E) Experience Level: Entry level Experience Length: 1 year

Job descriptions & requirements

Responsibilities:

Customer Engagement & Sales:

• Welcome and attend to customers in-store and online (DMs, WhatsApp, calls, website chats)
• Provide product recommendations based on customer needs, preferences, and budget
• Explain product features, textures, usage, and maintenance
• Upsell and cross-sell relevant products and accessories
• Convert inquiries into confirmed sales

Product Knowledge & Presentation:

• Maintain strong knowledge of all hair products, textures, collections, and pricing
• Demonstrate proper product handling, installation guidance, and care tips
• Ensure display shelves and product areas are tidy and visually appealing

Order Processing & Support:

• Assist customers with placing orders and payment processing
• Coordinate pickup and delivery requests with the logistics team
• Track and follow up on pending orders or inquiries

Customer Relationship Management:

• Build positive relationships with repeat customers
• Collect feedback, testimonials, and complaints professionally
• Escalate complex customer issues to management when required

Store & Operations Support:

• Assist with stock checks and product counts
• Help prepare product packs, labels, and customer bundles
• Support store events, launches, and promotional campaigns

Requirements:

• Strong communication and customer service skills
• Friendly, approachable, confident, and sales-oriented
• Good knowledge or interest in beauty/hair extensions/wigs
• Ability to multitask and work in a fast-paced environment
• Basic computer and messaging app skills
• Positive attitude and willingness to learn
• Loves interacting with customers
• Enjoys beauty, fashion, and hair styling culture
• Can remain polite, calm, and helpful under pressure
• Is motivated by sales results and customer satisfaction